Home UKOI additional charges

UK Overnight & International courier additional charges explained

Your shipment may incur additional charges if any of the following statements apply.
 

Unable to complete delivery on 1st or 2nd attempt. PoA
Change of delivery location. PoA
Items that are not compatible with the automated sort facilities. (i.e. tubes; cylinders; irregularly shaped items; items with loose carrying straps or handles (such as bags with shoulder straps); items that must be kept upright; items that are encased in an outside shipping container made of metal or wood; sacks; buckets; tyres; items that stick to the sortation equipment (such as items wrapped in cling film and bubble wrap and those wrapped with excessive tape and strapping); etc.). £12.10 per item
Items with the longest dimension exceeding 100cms. Second longest exceeding 70cms.   £12.10 per item
Items with the longest dimension exceeding 150cms. With girth and length combined (2Height+2Width+1Length) over 300cms. Weight OR average parcel weight over 30kgs. £65 per item
Items with the longest dimension exceeding 274cms. With girth and length combined (2Height+2Width+1Length) over 400cms. Weight over 70kgs. (These packages are not accepted for transportation and will attract a high surcharge if found in our partner’s parcel network. Please contact our customer services for alternative solutions). £350 per item
Deliveries to a residential address. £2.50
Deliveries that need to be “booked in” at the delivery address (waiting time may also apply in this instance). PoA
Shipments that need to be re-packed or the packaging of the shipment needs to be checked. PoA
Shipments that need special handling on collection, whilst in transit or on delivery. PoA
Redelivery. £5.80. May vary for some countries.
Shipments that are cancelled after a courier is allocated & en-route to collect it or if it is too big for the vehicle booked to collect it. £12.50
We need to return a shipment as undelivered. £10.80. May vary for some countries.
Shipments that need to be upgraded to a higher priority service. PoA
Extended Area Surcharge. Deliveries or collections made from addresses beyond the set delivery parameters.  £35
Address correction. £12.10
Customs apply tax / duties that cannot be collected from the recipient for any reason. PoA
Shipments sent Delivered Duty Paid (DDP). 15% of the clearance costs incurred with a minimum fee of £25.
Requirement for non-standard customs clearance or release by other regulatory authority. PoA
Regulatory authorities apply any penalties to the shipment (i.e. if the contents are mis-declared or under-valued on a customs declaration). PoA
Shipment or its contents that cause damage to any other shipment. PoA
Delivery addresses located in the Scottish Highlands, Northern Ireland or any offshore islands. Refer to Tariff
Shipments collected from an address other than the account address or named collection addresses. PoA

 































































 
Our charges for UK Overnight & International services are based on the total of the greater of the actual volume weight of each item in each shipment. 

To calculate the billable weight of your shipment: 
 
  • Weigh each item in your shipment, round up the weight to the nearest 0.5kg. 
  • Calculate the volumetric weight by multiplying the length x width x height (in cms) of each item and dividing the resulting number by 5,000, round up the result to the nearest 0.5kg. 

For multi-piece shipments add the greater of the actual or volume weight of each item in the shipment.


*Our regional Out of Hours teams operate 18:00-07:00 daily.
+May be charged for deliveries into London; please refer to your tariff for more information.

Find out more about charges in your region :

London 
Scotland
Regional 
UKOI
UKOI Service Standard